The general conditions below constitute the terms of sale between a person who buys on CARIBBY AB’s website www.caribbyshoes.com, hereinafter called “the customer” and CARIBBY AB with VAT registration SE556978599001. By placing an order the customer accepts the general conditions.
1. The products
We reserve the right to change, without notice, range of products, prices of products and conditions of sale. Product shades and shapes may vary, and all measurements are approximate.
We reserve the right for any typographical errors, typos and end product sales. We do everything in order to reproduce the products as accurate as possible, but a slight color difference may occur depending on the monitor, the photo quality and resolution.
All rates are in Swedish kronor, EUR, GBP or USD and include taxes and fees, with the exception of certain countries where VAT and customs fees will be added on delivery, such as Norway and USA. After choosing English on top right, you choose currency on the left side. CARIBBY AB reserves the right to change prices at any time without notice, for example, in sales, and reserves the right to change prices caused by price changes of suppliers or typos. The products are billed according to the rates in effect at the time the order is approved. Ordered products are CARIBBYs property to full receipt of payment is received. Payments must be made in full in a single payment.
3. Payment and ordering procedures
It is easy and safe to pay on www.caribbyshoes.com!
We offer Paypal as a convenient payment option
When paying by Paypal the payment transaction will show immediately at CARIBBY AB. Paypal is the most widely used international payment channel available and they accept all credit cards. You easily register an account on www.paypal.com and it can be used to almost everything you purchase online – the majority of both Swedish and international e-commerce sites today offer Paypal. In the North of Europe, Klarna is an equally established payment channel – whatever suits you best!
www.caribbyshoes.com have neither access to or store any credit card information. However, for the customer’s own safety, the partners we have to pay, do usual checks to ensure that the person whose bank account is charged is the same person who made the order. This is done to prevent fraud and false payments to the customer’s credit card. This control may take the form of a request for proof of identity and / or address and / or bank documents. If the customer does not respond to such a request, the order in question will automatically be canceled.
CARIBBY AB via caribbyshoes.com online shop respects your privacy and we rule under under GDPR (Personal Data Act) for your safety. We are responsible for all personal information you provided us, such as name, address, e-mail address, phone number or other mandatory information required when registering for a purchase or our newsletter.
CARIBBY AB will not forward your personal information to a third party unless it is required by authorities such as police or law enforcement. GDPR gives you right to obtain the information we have registered about you. At any time, you have the right to demand that CARIBBY AB corrects or deletes the information. Please do so by contacting us at firstname.lastname@example.org
6. Ordering procedure
1. The customer selects the product or products that he/she wants to buy and puts it in the cart.
2. The customer goes to “Checkout” and checks that everything is right in terms of size and number. At checkout, you can both add and remove items.
3. Payment is made when “checking out” and order the order is then confirmed.
4. The customer receives an order confirmation to the email address specified in the order.
5. The order is processed in our warehouse.
6. When sent from CARIBBY AB, the customer receives another e-mail with delivery confirmation.
Remember that if emails from us doe´s not reach the customer, it´s most likely due to the customer’s own spam protection, so check the “junk mail” bin. If it´s not there, please notify us at email@example.com
Domestic shipping is free. Remember to bring identification to the delivery point. If the package is not picked up by the customer, there is a refund but CARIBBY AB reserves the right to charge a fee of SEK 100 for packages not picked up.
All standard international shipping costs 12 USD, 11 Euro or 8,5 GBP. You can also choose Express shipping, the option and price will occur before confirming payment when you check out.
8. Returns, exchanges and refunds
The customer is responsible for return costs. However, should the goods be damaged, please contact firstname.lastname@example.org and let us know the problem so we can arrange the return label free of charge.
9. Return policy
The customer must return the item to CARIBBY AB within 14 days after receiving it. The item must be unused, in it´s original box. For the customer’s sake, we kindly remind you to try the shoes on a clean surface indoors.
Provided that the product is in unused condition when we receive the return, we will refund immediately to the same payment source used at the purchase.
At the moment we can´t handle exchanges. To use the open purchase right, follow the rules for returning items within 14 days and place a new order.
If you discover an error on the goods you ordered, please contact CARIBBY AB as soon as possible, by e-mail email@example.com.
For all returns, for any reason, the address is:
CARIBBY AB RETURNS
Hälleflundregatan 16 42658
Västra Frölunda SWEDEN
12. CARIBBY AB responsability
CARIBBY AB is obliged to provide the best possible access to the site www.caribbyshoes.com and have the best possible ordering process, delivery and customer care.
CARIBBY AB is responsible for carrying out the contract that was accepted by the customer with the purchase. We are not responsible for completing the agreement in the event of the customer’s fault or force majeure that are beyond our control, such as the disruption of the Internet connection or viruses on the Internet.
www.caribbyshoes.com contains hypertext links that redirect to other webbplatse and is not responsible for the content of these websites.
In any dispute CARIBBY AB will act according to the Public Complaints Board recommendations.
13. Immaterial rights
Everything on www.caribbyshoes.com is protected by copyright and intellectual property. That means all texts, photos and comments that customers have made. Reproduction of any part of www.caribbyshoes.com is strictly prohibited.